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Personal Account Customers

I’ve forgotten my password, what do I do?

If you have forgotten your password only, and not your access code, you can still sign in to the Personal Web Application.

1. Go to the Personal Web Account –
2. Click ‘Forgot Password?’.


3. Enter the email associated with your Fire Personal Account and click the ‘Submit’ button.
4. You will receive a Password Reset email. Follow the link and enter the relevant digits of your access code, the SMS verification code sent to your phone number and create your new password.
5. Once you click ‘Submit’, your password will be updated and you can log in to your mobile app.

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