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Personal Account Customers

I’ve forgotten my Access Code, what do I do?

If you have forgotten your access code only, and not your password, you can still sign in to the Personal Web Application.

  1. Go to the Personal Web Account – https://personal.fire.com/login.
  2. Sign in to your account using your email and password.

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3. Click the ‘Edit’ icon on the right hand side beside the ‘Access Code’ field.

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4. On the ‘Change Your Access Code’ pop-up, click ‘Reset Access Code’.

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5. Enter your password to have the SMS verification code sent to your phone number.
6. Enter the SMS verification code, and create a new access code.
7. Once confirmed, you will be able to log in to your mobile app using the new access code.

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