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Personal Account Customers

I’ve forgotten my Access Code, what do I do?

If you have forgotten your access code only, and not your password, you can still sign in to the Personal Web Application.

  1. Go to the Personal Web Account –
  2. Sign in to your account using your email and password.


3. Click the ‘Edit’ icon on the right hand side beside the ‘Access Code’ field.


4. On the ‘Change Your Access Code’ pop-up, click ‘Reset Access Code’.


5. Enter your password to have the SMS verification code sent to your phone number.
6. Enter the SMS verification code, and create a new access code.
7. Once confirmed, you will be able to log in to your mobile app using the new access code.

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