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Personal Account Customers

I have lost my debit card, what do I do?

If you happen to lose your Fire debit card, contact us at  to allow us to cancel your card. In the meantime, to ensure no one is using your lost card, you should block your card using your Fire Personal App.

Android

  1. Log in to your Fire Personal Account.
  2. Go to the ‘Accounts’ section.
  3. Under the ‘Fire Debit Cards’ section, tap on the card you wish to block.
  4. On the ‘Card Management’ screen, tap the ‘Block Card’ button.

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5. You will see the green “BLOCKED” banner across the card and your card will be blocked, disabling its use.

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iOS

  1. Log in to your Fire Personal Account.
  2. Go to the ‘Accounts’ section.
  3. Under the ‘Fire Debit Cards’ section, tap on the card you wish to block.
  4. On the ‘Card Management’ screen, tap the ‘Block Card’ button.

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5. You will see the red “CARD BLOCKED” banner across the card and your card will be blocked, disabling its use.

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