I have forgotten both my Access Code and Password, what should I do?

If you have forgotten both your access code and password, please contact us at support@fire.com to allow us to reset your details.

1. Once confirmation has been received from our Operations Team, you will receive an email titled “Fire for Business – Forgotten Password”.
2. Open the email and click the ‘Reset Password’ button.

3. Enter the SMS Code sent to your phone number.
4. Choose your new password and enter it into the ‘New Password’ fields.
5. Once you have submitted this information, a new email titled “Fire for Business – Reset your Access Code” will be sent to your email address.
6. Follow the steps outlined in the email to reset your access code. You can see these steps in detail here.

Confirmation of Payee (CoP) is a UK-based name checking service for Faster Payments, CHAPS and standing orders. It checks that the name on the destination account matches the name entered by the payer or sender. The scheme aims to reduce fraud and sending payments to the wrong account by accident.

Fire does not use this service yet, so someone sending you a GBP payment might see a message to say that the name on your account couldn’t be verified. This does not necessarily mean the name doesn’t match, it simply means their bank couldn’t use the CoP name checking service as Fire does not currently participate in the scheme.

Fire is taking steps to become a participant in the CoP service so we can offer a better payment experience to you, our customer, and to the payers making GBP payments to your account. We will update our website and notify our customers once this service is available.

We understand that a time of loss can be very difficult.
Whether you need to close the business account on behalf of a deceased account holder or transfer the role to someone else within the business, our team is here to help you each step of the way.

Contact support@fire.com to notify us of the death and we will guide you through the next steps.