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Personal Account Customers

How can I update my email address?

1. Go to the Personal Web Account –
2. Sign in to your account using your email and password.


3. Click the ‘Edit’ icon on the right-hand side beside the ‘Email’ field.


4. Enter the new email, and an SMS verification code should be sent to your phone number.
5. Enter the SMS verification code, and the relevant digits of your access code.
6. Once confirmed, you will be able to log in to your mobile app using the new email.

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